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Betcris Responsible Gaming

At Betcris Casino, we believe that gambling should always be an enjoyable and entertaining activity. Our commitment to responsible gaming is at the core of everything we do as a licensed operator in Peru. We take our duty of care seriously — providing you with the tools, resources, and support you need to stay in control of your gambling activity at all times. Whether you access the Betcris app, play at betcris casino online, or place sports bets on our platform, your well-being comes first.

Our Commitment to Safe Play

Here at Betcris, we operate under the supervision of Peru's MINCETUR (General Directorate of Casino Games and Slot Machines), holding remote-gaming Registration Code 11002602010000 and sports-betting Registration Code 21002602010000. Our parent group also holds a Malta Gaming Authority licence (MGA/B2C/300/2008). These regulatory frameworks require us to uphold strict responsible gambling standards — obligations we embrace wholeheartedly, not merely as legal requirements.

We are committed to ensuring that our casino betcris environment remains safe, fair, and transparent. Gambling is intended to be a form of entertainment, and we actively work to prevent it from becoming a source of harm for any of our customers.

Who Can Use Our Services

At Betcris, we enforce a strict minimum age requirement of 18 years. No person under the age of 18 is permitted to register, deposit, or participate in any gambling activity on our platform — including sports betting, online casino games, and horse racing. We verify the age and identity of all customers before processing any withdrawal, and we may request identity documents at any point during your account lifecycle.

  • You must be 18 years of age or older to open an account with us
  • We conduct Know Your Customer (KYC) checks on all registered accounts
  • We reserve the right to suspend accounts where age or identity cannot be confirmed
  • We do not knowingly accept registrations from minors

Recognising Problem Gambling

We understand that for some people, gambling can move beyond entertainment and become a problem. At Betcris, we want to help you recognise the warning signs early. Problem gambling can affect anyone, regardless of background or experience.

Signs You May Need Support

  • Spending more time or money on gambling than you intended
  • Chasing losses by placing more bets to recover money you have lost
  • Neglecting work, family, or personal responsibilities due to gambling
  • Borrowing money or selling possessions to fund gambling
  • Feeling anxious, irritable, or restless when not gambling
  • Hiding your gambling activity from family or friends
  • Using the Betcris login to access your account at inappropriate times

If any of these signs resonate with you, we strongly encourage you to use the tools available on our platform and to seek professional help immediately.

Responsible Gaming Tools We Provide

Our Betcris platform gives you direct access to a range of self-management tools designed to help you stay in control. We encourage all players — not only those experiencing difficulties — to make use of these features proactively.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will not permit deposits that exceed the amount you have chosen. Please note that a general deposit limit of S/8,000 applies until full identity verification is completed. You may decrease your limit at any time with immediate effect; increases are subject to a cooling-off period.

Session Limits and Time-Outs

At Betcris, we provide session time reminders and time-out options so you can take a structured break from gambling. A time-out temporarily suspends access to your account for a chosen period. During a time-out, you will not be able to place bets or access the betcris casino section of our platform.

Self-Exclusion

If you feel you need a longer break, we offer a self-exclusion facility. Once you request self-exclusion, we will close your account for the duration you select — which may range from a minimum period up to a permanent exclusion. During self-exclusion:

  • We will close your account and return any remaining balance
  • We will remove you from our marketing communications
  • We will do our best to prevent you from opening a new account
  • We strongly advise you to also self-exclude from other gambling operators

To request self-exclusion, please contact our support team via live chat (available 24/7) or by emailing us at ayuda@betcris.pe. You may also visit one of our physical Betcris agencies in Peru for in-person assistance.

Reality Checks

We can display periodic notifications during your gambling sessions to remind you how long you have been playing and how much you have spent. These reality checks are an important tool to help you maintain perspective and make informed decisions about your play.

Protecting Vulnerable Customers

Here at Betcris, we take additional steps to identify and protect customers who may be at risk. Our customer support team is trained to recognise patterns of behaviour that may indicate problem gambling, and we may proactively reach out if we notice concerning activity on your account.

We also provide parental controls guidance to help prevent underage access. If you share a device with a minor, we recommend installing third-party parental control software — such as Gamban, Net Nanny, or similar tools — to block access to gambling websites including our own.

External Support Organisations

We want every customer at Betcris to know that professional help is available. If you or someone you know is struggling with gambling-related issues, we encourage you to reach out to the following organisations:

  • Jugadores Anónimos Perú — peer support for those affected by problem gambling
  • MINSA (Ministerio de Salud del Perú) — national health services including mental health support
  • Gamblers Anonymous International — www.gamblersanonymous.org
  • GamCare — www.gamcare.org.uk (international resources)
  • BeGambleAware — www.begambleaware.org (international resources)

Our Loyalty Programme and Responsible Gaming

Our BetPoints loyalty programme — currently in Beta — rewards you for your gaming activity across six levels: Bronze, Silver, Gold, Platinum, Diamond, and VIP. While we value your engagement, we want to be clear: our Betcris Casino bonus and promotional offers, including free spins and cashback rewards, are designed for recreational entertainment only. We will not use promotional incentives to encourage customers who have shown signs of problem gambling to continue playing.

If you are enrolled in our loyalty programme and wish to take a break or self-exclude, your BetPoints status will be preserved in accordance with our terms, and no promotional communications will be sent during any exclusion period.

Contacting Us About Responsible Gaming

At Betcris, we are here to support you. If you have concerns about your gambling behaviour or that of someone close to you, please do not hesitate to contact us. Getting started with your account is simple through the Betcris Casino login page, where you can also access your responsible gaming settings directly. Our support team is available 24 hours a day, 7 days a week:

  • Live Chat: Available 24/7 directly on our website and Betcris app
  • Email: ayuda@betcris.pe
  • In Person: Visit any of our Betcris agencies or branches located across Peru

We take every responsible gaming enquiry seriously and will respond promptly and confidentially. Our goal is to ensure that your experience with Betcris remains positive, safe, and within your personal boundaries — always.

Content updated: June 19, 2026