Betcris Casino Privacy Policy

At Betcris, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at betcris.pe, use the Betcris app, or interact with any of our services. We are committed to handling your data responsibly and in full compliance with applicable Peruvian law and international data protection standards. By using our services — including betcris casino online features, sports betting, and promotional offers — you acknowledge that you have read and understood this policy.

Who We Are

We operate as TV Global Enterprise LTD SAC, a company incorporated in Peru (RUC 20604357625), with registered offices at Av. Diez Canseco No. 351, Int. 802, Miraflores, Lima. Our group operator is TV Global Enterprises Ltd, registered in Malta (company C 44378), located at Msida Court, 61 First Floor, Msida Seafront, Msida MSD 9043. We hold a remote-gaming Registration Code 11002602010000 and sports-betting Registration Code 21002602010000, both issued by MINCETUR (General Directorate of Casino Games and Slot Machines). Our group also holds a Malta Gaming Authority licence MGA/B2C/300/2008. Here at Betcris Casino, we are authorised and regulated, and we apply rigorous data governance across all our operations.

Information We Collect

When you register and use our Betcris casino online platform, we may collect the following categories of personal information:

• Full name, date of birth, and national identification details
• Contact information including email address, phone number, and residential address
• Financial information such as payment method details, transaction history, and account balances in PEN (Peruvian Sol)
• Login credentials, including your Betcris login data (stored in encrypted form)
• Gaming activity, betting history, and preferences across casino and sports betting
• Device information, IP addresses, browser type, and usage data when you access our platform or use the Betcris app
• Communications you send us, including support queries submitted to ayuda@betcris.pe
• Identity verification documents submitted during the KYC process

Our Betcris Casino platform may also collect data automatically through cookies, tracking pixels, and similar technologies. This helps us improve site performance and your overall experience.

How We Use Your Information

We use the personal data we collect for the following purposes:

Account Management and Service Delivery

We process your data to create and manage your account, process deposits and withdrawals, verify your identity, and provide access to all features of Betcris casino — including slots, live dealer games, sports betting, and virtual sports. We require identity verification before processing any withdrawals, which may take up to three business days.

Regulatory Compliance

At Betcris Casino, we are required by Peruvian law and our regulatory licences to verify customer identities, prevent money laundering, and maintain responsible gambling standards. We process your data as part of these legal obligations. Deposits are subject to a general limit of S/8,000 until full verification is completed.

Bonuses and Promotions

We use your activity data to apply relevant bonuses to your account — such as the casino betcris welcome offer of 200% Extra + 20 Free Spins, sports betting welcome bonus of 100% up to S/350, and recurring promotions including Monday reload offers and weekly tournaments. If you have received a Betcris promo code, we use your data to validate and credit eligible rewards accordingly.

Loyalty Programme

Our Betcris Casino BetPoints programme tracks your activity across casino games and sports betting to calculate your tier level — from Bronze through Silver, Gold, Platinum, Diamond, and invitation-only VIP. We process earn-rate data and 12-month rolling records to maintain your level and credit your rewards.

Customer Support

We use your contact and account information to respond to your support requests. Our support team is available 24/7 via live chat and email at ayuda@betcris.pe, and we retain correspondence records to improve service quality.

Marketing Communications

Where you have provided consent, we may use your data to send you relevant promotions, betcris bonus offers, and news about our services. You may withdraw consent at any time by contacting us or updating your communication preferences in your account settings.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our group company TV Global Enterprises Ltd (Malta) for operational and compliance purposes
• With licensed payment providers including Visa, Mastercard, SafetyPay, Yape, Plin, AstroPay, PagoEfectivo, and others to process your transactions
• With game providers such as NetEnt, Evolution, Pragmatic Play, and others, to the extent necessary to deliver gaming services
• With regulatory authorities including MINCETUR and the Malta Gaming Authority, where required by law
• With fraud prevention, identity verification, and responsible gambling service providers
• With courts or law enforcement agencies where we are legally obliged to disclose information

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Financial and identity records are kept in accordance with Peruvian anti-money laundering regulations. If you request account closure, we will retain certain data for the legally required period before securely deleting it.

Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at ayuda@betcris.pe. We will respond within a reasonable timeframe in accordance with our legal obligations.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Betcris app and web platform use encryption technologies, secure servers, and access controls. However, no system is completely infallible, and we encourage you to use a strong, unique vzu5bEa0TCZUnVY& for your Betcris login and to keep it confidential at all times.

Restricted Jurisdictions

Our services at betcris.pe are intended exclusively for residents of Peru. We do not knowingly collect data from individuals located in restricted countries, including the United Kingdom, France, Iran, or any jurisdiction where our services are prohibited. If we become aware that a user from a restricted territory has registered, we will close the account and handle any associated data in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a notice on our platform. We encourage you to review this policy periodically. Your continued use of Betcris Casino services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on our website, or you can email us directly at ayuda@betcris.pe. You may also visit any of our physical Betcris agencies across Peru for in-person assistance.